Monday, October 5, 2009
Who Are You? Who Am I?
I said last week that this week I will be starting my themed weeks and I came up with and wrote down seventy themed week ideas. Why seventy you ask? The answer is quite simple……I dunno that’s just what I came up with. Then I came up with a really complicated and technical scientific method to pick from random what the first ever theme would. Alright, so I picked the theme out of a hat (that’s as scientific as it gets for a business major). So without further ado, the theme for the week is….
WHO ARE YOU WEEK
Today I want to talk about creating a niche for yourself. What I mean by this is, do you want to be the anonymous Cast Member that pointed the guest to Rock n Rollercoaster or the Cast Member that that was able to not only point to RnR but also told them the best time to ride it as well as suggestions for what to do after? Do you want to be the Cast Member that sold the guest a turkey leg and bottle of water or the Cast Member that made the sale but also made the guest laugh so hard that said water shoots from the guests nose (but hopefully not on you)? If you answered any of these questions……then you didn’t realize that they were rhetorical but I applaud the effort. But yes you want to stand out and make the extra effort because although the guests will always remember how much fun the rides were and how good the food was, they will also remember how helpful or how charming a particular Cast Member was and how they made their experience more Magical.
Here a few the type of Cast Members that guest appreciate. Is this you?
The “funny” one- You are the person who knows that you don’t have to be a Jungle Cruise Skipper to make guests laugh and have fun. You can make something as simple as selling french fries or loading guests onto Spaceship Earth a fun experience for both the guests and your fellow Cast Members. The first thought that comes to your mind is “Make ‘em laugh.”
The ”Disney Trivia” one- You are the person who knows when every attraction and restaurant was built, who designed it, who sponsored it, and how much it cost to build. Your brain knows nothing but Disney and you are ready with an interesting fact about anywhere whenever you can find a guest interested to listen. There is no question that you love to hear more than “What’s that?”
The ”nice” one- “Have a magical day” and “How may I help you” are the only things that seem to come from your mouth. You are concerned for the guest’s well being and by gosh by golly you’re going to help them. You are first person to offer to take a family’s picture and the last person to refuse to to fulfill a guest’s needs. Kudos for you if this is who you are
The “let me let you in on a little secret” one- You are the person who will tell the guest where the best place to see Illuminations from or how best to approach the parks based on crowd capacity. You thrive off of the pleasure the guests give when they feel as though you just let them in on the biggest secret in Disney World even if what you told them was which bathroom has the best toilet paper (it’s the Grand Floridian by the way).
As you finish reading think about this: What kind of Cast Member do I want to be? It doesn’t have to be one of the ones above but what kind of Cast Member do you want to be known as?
Have a Zip-A-Dee-Do-Dah-Day!!!!